We intend to provide you a service of quality by submitting to strict rules provided in our quality charter. These rules are specific to our organization and show to our customers the attention paid to their comfort.
Charter 1 : Security
Charte 2 : Minimize the waiting time :
- We report you any delay by text.
- The waiting time does not exceed 15 minutes.
Charter 3 : Ease of access to services
Charter 4 : Comfort of passengers
Charter 5 : Order follow-up
Charter 6 : Availibility of our company
Charter 7 : Listening to the needs of our customers
Charter 8 : Employee training
Charter 9 : The best value for money
Charter 10 : Demand of solidarity economy
Charter 11 : Respect for the environment
Charter 12 : Local service
Alsace Navette contributes to a project of social economy.