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Quality charter

We intend to provide you a service of quality by submitting to strict rules provided in our quality charter. These rules are specific to our organization and show to our customers the attention paid to their comfort.

Charter 1 : Security

Charte 2 : Minimize the waiting time :


- We report you any delay by text.

- The waiting time does not exceed 15 minutes.

Charter 3 : Ease of access to services

Charter 4 : Comfort of passengers

Charter 5 : Order follow-up

Charter 6 : Availibility of our company

Charter 7 : Listening to the needs of our customers

Charter 8 : Employee training

Charter 9 : The best value for money

Charter 10 : Demand of solidarity economy

Charter 11 : Respect for the environment

Charter 12 : Local service

Alsace Navette contributes to a project of social economy.