Alsace airport shuttle is a service offered by the franco-iranian association of
Alsace to its members. Fares include 3% contribution to the association that works for active citizenship.
2 : Booking
Condition 2 : Booking
Booking can be made automatically unitl 24hours before the departing day,
after the confirmation wil be made manually. You will receive an email confirming your trip details (date,
estimated departure from meeting point, price, options). No need to print the mail, give your name to your
driver who will check on his passengers list. Please check information on your last confirmation email & SMS
with departure time and driver information.
If a reservation is made less than 3 days before the departure, it will be manually processed by email or by
phone. If a shuttle is available, this service will be invoiced 14 € less than 24 hours and 7 € less than 72
3 : Departure/Arrival
Condition 3 : Departure/Arrival
Departure and arrival schedules are made according to the trip planner. We will
send you an email to confirm the departing time.
This service will be invoiced 10 € per trip in Strasbourg and must be paid while booking. For other points of
departure and arrival, please ask for an estimate in the specific requests section.
4 : Fares
Condition 4 : Fares
Fares include reservation, transport, luggage and the membership to the
association. Luggage is limited to a bag and a handbag per passenger (on request driver can help you to load
and unload your luggage. An extra charge of 5 euros for small luggage and 8 euros for big luggage is invoiced
beyond luggage limit. The extra charges have to be paid to the driver. Night shuttles have an additional
cost of 14 € between 21:00 PM and 07:30 AM
5 : Delay
Condition 5 : Delay
On departing: Despite the care we take to ensure you a comfortable trip, delays
may occur. We recommend that you to plan your airport arrival time at least 3 hours before the takeoff, to
perform all check-in and boarding formalities. We also advice you to take out travel insurance; we disclaim any
responsibility and liability in case of delay. On arrival: Delay in boarding, involving awaiting shuttle,
will be charged 10€/30 min (per slice of 30 minutes). It must be paid to the driver at the departing. An PDF
invoice will be provided on request so that you can present it to you airline or insurance company for
6 : Missing
Condition 6 : Missing
The service is still charged in case of no show.
7 : Cancellation
Condition 7 : Cancellation
Cond. 7: Cancellation
Bookings are final and cannot be refunded.
This option will cost 10% of the total price of the service.
It gives you the possibility to cancel your booking in any circumstances by email.
If canceled, a refund will be made. The amount of the refund varies according to circumstances :
A refund of the total price will be done if the booking is canceled 5 days
before the departure
A refund of 60% of the price will be done if the booking is canceled 12 hours
before the departure
A refund de 20% of the price will be done if the booking is canceled less than
12 hours before the departure
No refund will be done after the departure.
Please notice : The price of the cancellation option is not included in the refund.
8 : Pets
Condition 8 : Pets
Small pets (weight less than 6kgs / 13 lbs) should be transported in a carrier
or a closed bag. Large-sized dogs must be muzzled and should not disturb other passengers. A 8€ / 12€ / 16€
extra per animal depending of size are charged and should be paid directly to the driver at the departing.
9 : Responsibility
Condition 9 : Responsibility
Carrier's liability shall not exceed reimbursement of paid services.
10 : Holidays and weekends
Condition 10 : Holidays and weekends
The shuttle runs on holidays and weekends, 24/7.
11 : Departure time
Condition 11 : Departure time
Permanent: These times are set by the company, allowing the greatest number of passengers to join the shuttle. The time of your pick-up may vary +/- 1 hour depending on the pick up tour On request: These schedules are offered in order to be as close as possible to the constraints and expectations of our customers and the service is invoiced +16€. The schedule can still be specified during the booking step as a special request The pick-up time can vary by +/- 25 minutes depending on the tour